Shipping Policy
After receiving your order confirmation email, most orders are processed within 3-5 business days, excluding weekends and holidays. Systems with a processing time on the product page will usually ship by the end of that period. You will receive another email notification when your order has shipped. Shipping usually takes 2-4 business days; however, some locations may experience longer shipping times.
Unfortunately, we offer no guarantee on processing and shipping times when circumstances are outside our control, such as high order volume, shipping service disruptions, weather-related delays, or other "acts of God."
In-store pickup
You can skip the shipping fees with free local pickup at our store located in Louisville, Kentucky. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within the normal processing time. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are 10am to 5pm eastern time on Monday through Friday. Please have your order confirmation email or order number, and your government issued identification with you when you come.
International Shipping
We offer international shipping to the following countries: Australia, Canada, and United Kingdom.
At this time, we do not ship to any locations outside of the continental US, Alaska, Hawaii, Australia, Canada, and United Kingdom.
We do not ship to forwarding services. Any orders placed to ship to a forwarding service will be cancelled and the order will be refunded.
Your order may be subject to import duties and taxes (including Customs/VAT), which are incurred once a shipment reaches your destination country. Your PC Builder is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us using the form on our support page HERE.
Shipping to P.O. boxes
In most cases, we are unable to ship to a P.O. box. If your order is placed to a P.O. box and we have any issues, we will reach out to you to obtain confirmation that your P.O. box is eligible for us to ship to. If we are unable to ship to your designated P.O. box, we may require that you place the order again to a direct address.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the order amount minus our shipping costs and restocking fees for the return, up to 18% of the purchase price. If we receive the order back in a condition that isn't consistent with how we shipped the item, and it wasn't damaged upon delivery to the customer, we may have to deduct repair costs from the return amount.
In the event that your order arrives damaged in any way, please contact us as soon as possible using the form on our support page HERE. Once we receive your message we will reach out to obtain more information and pictures of the damage, as well as pictures of the packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us through our support form HERE.